Shipping Details

Shipping Charges

Our shipping policy offers free shipping on all orders within the United States.

Estimated Time of Arrival

Orders are usually processed and shipped within 1-2 business days. Please expect your in-stock items to ship within 3-5 days after processing.

Shipping Companies

We are pleased to announce that our orders are primarily shipped via UPS & FedEx. For bulk orders, please contact us at info@cranachhardware.com for more details.

Delivery Instructions

To ensure a smooth delivery, please provide us with any specific instructions that may affect the delivery process. Situations that may require special attention include:

• Dead-end streets
• Narrow driveways
• Locations requiring ferry access
• Preferred parking spots for delivery trucks
• Alternate delivery points such as side doors or garage entrances
• Additional charges may apply for special delivery arrangements. Please reach out to us for these requests and we will be happy to assist you.

Order Monitoring

We encourage you to monitor your order's status to avoid potential charges such as redelivery fees, storage fees, or restocking fees. An email notification with tracking information will be sent once your order has shipped or is ready to ship. If you have not received an email or would like to check the status of your order, please contact our customer service at info@cranachhardware.com. We strive to respond within 1 business day.

Creating an account with us can make it easier to track your orders and manage your purchases. We appreciate your choice to shop with us.

Notes

Our delivery service does not include installation or assembly services. However, all necessary tools and parts for assembly are included in the package. Should you need any assistance during the assembly process, please contact us at info@cranachhardware.com. Our customer service team is available and typically responds within 1 business day.

Shipping FAQ

Damaged Items:
Despite our best efforts to protect your furniture during transit, damage may occasionally occur. Upon delivery, please inspect your items immediately for any signs of damage or defects.

If you discover any issues, report them to our Customer Service team within 24 hours of receipt. For damages noted upon delivery, document them on the delivery note and bill of lading, and inform our customer service within the same time frame. In the event of significant damage, refuse the shipment and annotate "Rejected Due to Damage" on the bill of lading.

If damage is found after the carrier has departed, promptly contact us with details including the condition of the package upon receipt, how it was received (left at the door, signed for, etc.), and a description of the damage.

Please follow these guidelines if damage occurs:

• Keep all original packaging materials.
• Do not dispose of damaged items as they may need to be inspected by the carrier.
• Contact our customer service immediately to report the damage and obtain return authorization before attempting to return the product.
• Provide photos or videos of the damage to facilitate the claims process.
• Adhere to the carrier's claims process for a successful resolution.
• Should you have any further questions or concerns, please do not hesitate to contact our customer service team for support.